A KU student says she has had issues ever since she moved into her Hawks Pointe apartment. Kendra Hamm says she tried to move in on August 16th but the keys she received didn’t work in the front door. After that, Hamme says she and her three roommates had to deal with one maintenance issue after another.
She says her door wouldn’t lock completely and she didn’t feel safe. Other issues included a broken air conditioner that wasn’t fixed until the second week of September. She believes the maintenance crew did their best but were unable to fix the issues in a timely manner.
“I would really like to see everyone just feel a lot safer and happier with it and for management to kind of get their act together and care more,” says Hamm.
We spoke to the management of Hawks Pointe who released this statement:
“We are disappointed that this situation was not addressed in a more timely manner. While the maintenance requests have been fulfilled this week, we apologize for the delayed response. This is not representative of how we conduct business at this property or any other. As a student housing manager, we take our responsibilities seriously. Moving forward, to ensure that our residents' requests are promptly addressed we will be implementing a new policy that ensures fulfillment of most maintenance requests within 48-hours. All emergencies will be responded to immediately.”
Hamme says she and her roommates were all given $400 gift cards. She says the whole experience has been very stressful but is pleased with the Hawks Pointe change in policy.